Support

6 Support Entries

Problem:

The HMI cannot be started and the browser shows „NOT FOUND, The requested URL /en/default.htm was not found on this server“.

Possible Causes & Resolutions:

Not connected to Canman Wifi (only for wireless connected iPad’s): Check the wifi settings. Choose Canman wifi and try again.

IPC has not shut down correctly: In this case probably the HMI software can’t start up automatically by restarting the machine.

Check the IPC after you switched off the main switch: Normally it will continue to run for at least 30 seconds to shut down correctly. If LED’s of IPC goes off within a few second, the battery of the UPS – unit is dead and needs to be replaced.  Contact Canman for online support to restart HMI.

The HMI of Can Man machines is optimized for an iPad, but as an alternative, a computer, laptop or another tablet with a browser can be used as well.
How to:
  1. Connect your device to the WLAN „CM_SMARTControl“. If you don’t have a Wi-Fi connection on your machine, connect a LAN cable to the router.
    Note: The Wi-Fi is password protected! Contact Can Man by opening a new ticket or ask your superior.
  2. Open the browser. Supported browser are Safari, Chrome or Firefox.
  3. Enter the correct IP address:
    Welder ➔ http://192.168.10.10
    Welding monitor ➔ http://192.168.10.11
    Slitter ➔ http://192.168.10.13
    Feeder ➔ http://192.168.10.15

Note: If you use a new iPad the icons for the machine type can be produced, when you tap on “Add to home screen“ button.
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Problem:
Display shows „Could not activate iPad“

Possible causes & resolutions:

  • No internet connection > Check network connection of machine.
  • Firewall blocks connection to iPad > Try to connect the iPad to other Wifi without firewall, for example hot spot of mobile phone.
  • Try to make a reset by holding down the home and power button simultaneously for a few seconds until the Apple logo appears. Don’t worry, the iPad doesn’t have any data inside, it only displays the values from the browser. Can Man does not use an Apple ID to activate the iPad’s, so the iPad is resettable.
  • iPad might be defective > We will offer new one or you organize it locally.

For connecting an alternative display / PC, please have a look at the separate FAQ.

Problem:

iPad does not connect to the machine. Screen remains gray and shows no values.

Possible Causes & Resolutions:

  • Connection via Wi-Fi
    • In the settings, check whether the iPad has connected to the correct Can Man Wi-Fi
    • If no Can Man Wi-Fi is visible, check router/wireless access point.
      ➔ Restart router/wireless access point. If still no Can Man Wi-Fi is visible, the router/wireless access point has lost the settings or is broken. Contact Can Man via by opening a new ticket.
  • Connection via Cable
    • Check all plug connections of the network cable between IPC and iPad
    • Check iPad adapter power supply. The adapter must always be powered, otherwise the connection will not work.
  1. Exchange the defective servo drive with the new one:
    The safety card is inserted, from above, in the card slot marked “safety” in the servo drive. Loosen the screw carefully.
  2. Transfer the safety card from the original to the new one:
    Carefully pull on the screw.
  3. The servo drive will be controlled by the IPC and needs no programming.


Attention: 
Install the safety card without using force!