Support

5 Support Entries

Problem:

After main switch off and on again, HMI piece counter values and settings are lost or old recipes are loaded.

Possible Causes & Resolutions:

  • IPC has not shut down correctly.Check the IPC after you switched off the main switch: Normally it will continue to run for at least 30 seconds to shut down correctly. If LED’s of IPC goes off within a few second, the battery of the UPS – unit is dead and needs to be replaced.

 

Problem:

The HMI cannot be started and the browser shows „NOT FOUND, The requested URL /en/default.htm was not found on this server“.

Possible Causes & Resolutions:

Not connected to Canman Wifi (only for wireless connected iPad’s): Check the wifi settings. Choose Canman wifi and try again.

IPC has not shut down correctly: In this case probably the HMI software can’t start up automatically by restarting the machine.

Check the IPC after you switched off the main switch: Normally it will continue to run for at least 30 seconds to shut down correctly. If LED’s of IPC goes off within a few second, the battery of the UPS – unit is dead and needs to be replaced.  Contact Canman for online support to restart HMI.

The HMI of Can Man machines is optimized for an iPad, but as an alternative, a computer, laptop or another tablet with a browser can be used as well.
How to:
  1. Connect your device to the WLAN „CM_SMARTControl“. If you don’t have a Wi-Fi connection on your machine, connect a LAN cable to the router.
    Note: The Wi-Fi is password protected! Contact Can Man by opening a new ticket or ask your superior.
  2. Open the browser. Supported browser are Safari, Chrome or Firefox.
  3. Enter the correct IP address:
    Welder ➔ http://192.168.10.10
    Welding monitor ➔ http://192.168.10.11
    Slitter ➔ http://192.168.10.13
    Feeder ➔ http://192.168.10.15

Note: If you use a new iPad the icons for the machine type can be produced, when you tap on “Add to home screen“ button.
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Problem:
Display shows „Could not activate iPad“

Possible causes & resolutions:

  • No internet connection > Check network connection of machine.
  • Firewall blocks connection to iPad > Try to connect the iPad to other Wifi without firewall, for example hot spot of mobile phone.
  • Try to make a reset by holding down the home and power button simultaneously for a few seconds until the Apple logo appears. Don’t worry, the iPad doesn’t have any data inside, it only displays the values from the browser. Can Man does not use an Apple ID to activate the iPad’s, so the iPad is resettable.
  • iPad might be defective > We will offer new one or you organize it locally.

For connecting an alternative display / PC, please have a look at the separate FAQ.

Possible cause:

  • Between touchscreen and frame there might be dirt or the airgap is too small.
  • Touchpanel defect.
  • Scale of the touchscreen surface is not correct.
    Contact Can Man use E-ticket.
All Can Man content is now also available on the Soudronic Group website.
Where do you want to continue your journey?
All Can Man content is now also available on the Soudronic Group website.
Where do you want to continue your journey?