Support

5 Support Entries

Problem:

Machine stops and message „Pacemaker: Profibus communication error“ is displayed.

Possible Causes & Resolutions:

  • Cooling water valve: Wrong type of valve or plug without protective circuit (suppressor). The voltage peaks can cause interferences in the Pacemaker electronics. Always use the original plug and valve type.
  • Profibus plug: On the plug of first and last client of profibus system the termination resistant must be set to ON. Otherwise interference may occur.
  • Profibus cables: Check the position of the cables in the control unit. If they are close to contactors, high voltage peaks can create interferences.

Problem:

The HMI cannot be started and the browser shows „NOT FOUND, The requested URL /en/default.htm was not found on this server“.

Possible Causes & Resolutions:

Not connected to Canman Wifi (only for wireless connected iPad’s): Check the wifi settings. Choose Canman wifi and try again.

IPC has not shut down correctly: In this case probably the HMI software can’t start up automatically by restarting the machine.

Check the IPC after you switched off the main switch: Normally it will continue to run for at least 30 seconds to shut down correctly. If LED’s of IPC goes off within a few second, the battery of the UPS – unit is dead and needs to be replaced.  Contact Canman for online support to restart HMI.

Battery of IPC is empty when:

  • System Date and Time (Error Log) not correctly displayed and getting lost when powering off the IPC.

 

To Do:

Click here for the status LED’s of the Beckhoff PC and how to access the PC in case of a trouble shooting.

 

  • If the Led are not switching off after machine power off (wait at least 5min. !), remove the X101 plug on the IPC and plug it back after some seconds.

 

An overvoltage suppressor (or surge suppressor) is an appliance designed to protect electrical devices from voltage spikes. A surge suppressor attempts to regulate the voltage supplied to an electric device by either blocking or by shorting to ground voltages above a safe threshold.

These surge suppressors are built in to the latest Pacemaker models and machine controls (from 2009).

Check, if one or more modules of the surge suppressors are red/defect. Replace the red modules.

Attention!!!

Do not bridge the signalling contacts and run the machine with defective red modules because they no longer protect the system from voltage peaks!!!
If the modules are defective, check the main supply. Measure and check all voltages between the phases and all phases to earth before exchange the modules and restart the machine.