Support

Problem:

After main switch off and on again, HMI piece counter values and settings are lost or old recipes are loaded.

Possible Causes & Resolutions:

• IPC has not shut down correctly.Check the IPC after you switched off the main switch: Normally it will continue to run for at least 30 seconds to shut down correctly. If LED’s of IPC goes off within a few second, the battery of the UPS – unit is dead and needs to be replaced.

Problem:
Display shows „Could not activate iPad“

Possible causes & resolutions:

• No internet connection > Check network connection of machine.
• Firewall blocks connection to iPad > Try to connect the iPad to other Wifi without firewall, for example hot spot of mobile phone.
• Try to make a reset by holding down the home and power button simultaneously for a few seconds until the Apple logo appears. Don’t worry, the iPad doesn’t have any data inside, it only displays the values from the browser. Can Man does not use an Apple ID to activate the iPad’s, so the iPad is resettable.
• iPad might be defective > We will offer new one or you organize it locally.

For connecting an alternative display / PC, please have a look at the separate FAQ.

http://support.apple.com/kb/TS3281

Symptoms

Your iPhone, iPad, or iPod touch may occasionally stop responding to buttons, switches, or touchscreen input and may exhibit one or more of these symptoms:

• Does not return to the Home screen after you press the Home button
• Does not wake from sleep after you press the Sleep/Wake button
• Does not turn on (or power on) when you press any button
• Does not start up past Apple logo
• Appears frozen or unresponsive
• Is unable to “Slide to Unlock” or “Slide to Power Off”

Resolution

1. If a single application is not responding or stops responding when it opens, you can force it to close.
2. If the device is unresponsive or if certain controls aren’t working as expected, restart your device.
3. If the device remains unresponsive or does not turn on (or power on), reset your device.
4. If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
   1. Ensure that the iPad is connected to the USB Power Adapter supplied with the device.
   2. Let charge for at least twenty minutes, then see if it starts normally.
   3. If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
   4. If the screen displays a red battery icon, continue charging the device until the battery is fully charged.

Troubleshooting touchscreen response

http://support.apple.com/kb/ts1827

Symptoms

Use this article to troubleshoot the following Multi-Touch display (or touchscreen) response issues:

• Multi-Touch display (or touchscreen) does not respond
• Portions of the Multi-Touch display do not respond
• Multi-Touch display is very slow to respond
• Multi-Touch response is erratic

Resolution

If your device is experiencing any of the symptoms listed above, try the following steps:

1. Restart your device
   • Hold the On/Off button until “slide to power off” appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.
   • If you can’t restart your device, reset it by pressing and holding the Sleep/Wake button and the Home button at the same time for a least ten seconds, until the Apple logo appears.
2. Clean the screen with a soft, slightly damp, lint-free cloth.
3. Avoid using the device while wearing gloves, with wet hands, or immediately after applying hand lotion.
4. If you have a protective case, or if you are using a plastic sheet or film on the display, try removing them and testing the device without it.

Additional Information

Tip: To isolate an issue related to a portion of the Multi-Touch display, follow these steps:

• Open the Maps application and double-tap each corner, then the center, to verify that it zooms in to each section.
• If a specific area is affected in another application, note the location and try to verify touch functionality for that location in the Maps application.

Possible Cause (CM16 / S, X8):