Support

11 Support Entries

Problem:

After main switch off and on again, HMI piece counter values and settings are lost or old recipes are loaded.

Possible Causes & Resolutions:

  • IPC has not shut down correctly.Check the IPC after you switched off the main switch: Normally it will continue to run for at least 30 seconds to shut down correctly. If LED’s of IPC goes off within a few second, the battery of the UPS – unit is dead and needs to be replaced.

 

Problem:

The HMI cannot be started and the browser shows „NOT FOUND, The requested URL /en/default.htm was not found on this server“.

Possible Causes & Resolutions:

Not connected to Canman Wifi (only for wireless connected iPad’s): Check the wifi settings. Choose Canman wifi and try again.

IPC has not shut down correctly: In this case probably the HMI software can’t start up automatically by restarting the machine.

Check the IPC after you switched off the main switch: Normally it will continue to run for at least 30 seconds to shut down correctly. If LED’s of IPC goes off within a few second, the battery of the UPS – unit is dead and needs to be replaced.  Contact Canman for online support to restart HMI.

Problem:

Everything looks fine but the drives do not start if the green button “Production On” is pressed.

Possible Causes & Resolutions:

The main power supply 72 VDC of the Linmot controller is missing:

Check the power supply G5 inside the control panel on the second table (see attached picture). Most probably the 15 Amp. fuse is melted. Replace the broken fuse with a new one.

Problem:

Error message „Magnet belt not down” displayed on HMI (magnet belt does only exist on the 2. table on a duplex slitter), and arrow buttons „Up” and „Down” for magnet belt are not visible anymore.

Possible Causes & Resolutions: 

Arrow buttons magnet belt up may be visible for a short time and pushed during start up of panel.
Delete of error message:

  1. Login with canman user => Contact CANMAN for password
  2. Go to Setup
  3. Change the function Single slitter to OFF (See attached picture)
  4. Go back to main screen. Now the up and down button for magnet belt will be visible.
  5. Push and hold the arrow button down for magnet belt until the error message “Magnet belt not down“ disappears.
  6. Go back to the canman settings and set the function “Single slitter” back to ON.

 

The HMI of Can Man machines is optimized for an iPad, but as an alternative, a computer, laptop or another tablet with a browser can be used as well.
How to:
  1. Connect your device to the WLAN „CM_SMARTControl“. If you don’t have a Wi-Fi connection on your machine, connect a LAN cable to the router.
    Note: The Wi-Fi is password protected! Contact Can Man by opening a new ticket or ask your superior.
  2. Open the browser. Supported browser are Safari, Chrome or Firefox.
  3. Enter the correct IP address:
    Welder ➔ http://192.168.10.10
    Welding monitor ➔ http://192.168.10.11
    Slitter ➔ http://192.168.10.13
    Feeder ➔ http://192.168.10.15

Note: If you use a new iPad the icons for the machine type can be produced, when you tap on “Add to home screen“ button.
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Problem:
Display shows „Could not activate iPad“

Possible causes & resolutions:

  • No internet connection > Check network connection of machine.
  • Firewall blocks connection to iPad > Try to connect the iPad to other Wifi without firewall, for example hot spot of mobile phone.
  • Try to make a reset by holding down the home and power button simultaneously for a few seconds until the Apple logo appears. Don’t worry, the iPad doesn’t have any data inside, it only displays the values from the browser. Can Man does not use an Apple ID to activate the iPad’s, so the iPad is resettable.
  • iPad might be defective > We will offer new one or you organize it locally.

For connecting an alternative display / PC, please have a look at the separate FAQ.

Problem:

iPad does not connect to the machine. Screen remains gray and shows no values.

Possible Causes & Resolutions:

  • Connection via Wi-Fi
    • In the settings, check whether the iPad has connected to the correct Can Man Wi-Fi
    • If no Can Man Wi-Fi is visible, check router/wireless access point.
      ➔ Restart router/wireless access point. If still no Can Man Wi-Fi is visible, the router/wireless access point has lost the settings or is broken. Contact Can Man via by opening a new ticket.
  • Connection via Cable
    • Check all plug connections of the network cable between IPC and iPad
    • Check iPad adapter power supply. The adapter must always be powered, otherwise the connection will not work.

Switch the battery “ON” on the backside of the touch-panel.

 

Start the touch-panel.

 

Click on this symbol.  

 

Click on the “CUSTOMER” key.

 

Login with your password.

 

After you push the tool button once more, you can see the recipe window. 

 

WARNING:
Do not push the load button. In this case you load an empty recipe and all parameters are set to 0 and you are not able to set back!

 

Choose a free memory space.
In this example 3 (blue coloured frame)

 

Push the „SAVE” button and a keyboard field will appear.

 

Enter a name for your program, e.g. „TEST“ and press the return key.
Confirm the entry with “Yes” or “No”.

 

NOTE:
Now you can see the saved recipe on the list. You have saved the actual sheet parameter incl. the basic parameters of the PowerCUT.

Possible cause:

  • wrong position of a reed sensor
    • check all reed sensors
    • use the help of the display – which shows the status of the sensors
    • consult the timing diagram of the PowerCUT – download here.

Possible cause:
– bus connector limit switch not set correctly – address and dip switches not set according

to the electrical scheme (bus subscriber) – wire defect
– bus connector defect
– bus modul or subscriber defect.

 

To narrow the error you have to check the status with all the subscribers.
To test, switch the limit switch into the bus connector => the bus runs now to the corresponding subscriber, e.g. “Lenze inverter” which the LED flashes yellow.

If you are able to narrow in the error, exchange the corresponding components.

 

NOTE:
Do not forget to set the parameter and the dip switches accordingly. The parameters are mentioned in the electrical scheme!

 

BF LED (red) not active

Lenze inverter:
LED upper-left must light up (green)
LED upper-right must be flashing (yellow)

LinMot:
Error LED not active or no error code profibus

 

 

Beckhoff Control:

For the Beckhoff Control, please refer to this PDF for instructions.

 

Please refer to “User Manual Motion Control Software” for the error codes of the MC Software. The PROFIBUS Interface has the following additional error codes:

Error code hexadecimal: Error description: C1h Fatal error: Drive not supported
C2h Config error: Invalid MACID
C3h DP Err: Connection lost

All Can Man content is now also available on the Soudronic Group website.
Where do you want to continue your journey?
All Can Man content is now also available on the Soudronic Group website.
Where do you want to continue your journey?