Support

3 Support Entries

Problem:

iPad does not connect to the machine. Screen remains gray and shows no values.

Possible Causes & Resolutions:

  • Connection via Wi-Fi
    • In the settings, check whether the iPad has connected to the correct Can Man Wi-Fi
    • If no Can Man Wi-Fi is visible, check router/wireless access point.
      ➔ Restart router/wireless access point. If still no Can Man Wi-Fi is visible, the router/wireless access point has lost the settings or is broken. Contact Can Man via by opening a new ticket.
  • Connection via Cable
    • Check all plug connections of the network cable between IPC and iPad
    • Check iPad adapter power supply. The adapter must always be powered, otherwise the connection will not work.

Battery of IPC is empty when:

  • System Date and Time (Error Log) not correctly displayed and getting lost when powering off the IPC.

 

To Do:

  1. Exchange the defective servo drive with the new one:
    The safety card is inserted, from above, in the card slot marked “safety” in the servo drive. Loosen the screw carefully.
  2. Transfer the safety card from the original to the new one:
    Carefully pull on the screw.
  3. The servo drive will be controlled by the IPC and needs no programming.


Attention: 
Install the safety card without using force!